Category: Field Notes

Applying for a job today requires a very different skill set than it did even five years ago. Increasingly, applicants use AI to tailor resumes in ways they hope will pass automated screening.  While AI-powered recruitment tools promise efficiency and reduced bias, their widespread use has unintentionally gamified hiring and may deepen a digital divide…

Across a range of projects, I have worked alongside Human Resources professionals. Whether establishing recruitment and performance management practices in smaller organizations, transforming employee benefits, or redesigning recruitment processes and technology, I have applied a culture-informed design lens.  A Recruitment Challenge While it is difficult to quantify how many Canadian organizations use artificial intelligence specifically for…

I have never met a leader who wants to be lied to. Sounds obvious, maybe. Withholding information from leaders can be perceived as dishonest and consultants may be held responsible for the consequences. Telling leaders and organizations what they want to hear is easy. Telling them things they do not want to hear – especially when…

Recently a good friend of mine said to me: “Changing things is f******g hard. And that’s what you do for a living. Others could benefit from what you’ve done.” For years I have been gathering insights from my work with organizations. Insights are noted and highlighted in my written notebooks and digitally stashed in iPhone…